IDOT Claims Procedures

IDOT has developed procedures for submitting claims for property damage to vehicles while traveling on highways under state jurisdiction and maintenance. IDOT cannot assume liability or responsibility for circumstances beyond its control, including but not limited to:

  • Weather related events and conditions such as ice, snow, flooding, and tornadoes, etc.
  • Damages caused by other motorists/vehicles.
  • Unreported road debris or conditions.

Can All Claims be Filed with IDOT?

Damage claims occurring on any highway under state jurisdiction, can be submitted to IDOT. Damage claims on highways or streets not under the jurisdiction of IDOT should be referred to the government agency that maintains the roadway. Other government agencies may have different reporting and handling procedures. For more information, you should contact the specific city, township, or county with jurisdiction, or for Chicago area Tollways, please contact the Illinois State Toll Highway Authority at (630) 241-6800 ext. 4288.

How Do I Report a Condition and Obtain an IDOT Claim Form?

Please report any incident and qualifying claim directly to the IDOT transportation district office in the area closest to the location of the incident so that we may expedite our response to you. A Claimant’s Report of Property Damage form is not available on this website. It must be mailed to you from the IDOT district office responsible for investigating the claim. 

Please utilize the search below to direct you to the office in your area. If you are unable to determine the incident location, please feel to contact IDOT's Central Bureau of Claims located in Springfield, at (217) 782-6263.

Choose a county: 

District 1
201 West Center Court
Schaumburg, Illinois 60196-1096
Telephone: (847) 705-4401

District 2
819 Depot Avenue
Dixon, Illinois 61021-3546
Telephone: (815) 284-2271

District 3
700 East Norris Drive
Ottawa, Illinois 61350-0697
Telephone: (815) 434-6131

District 4
401 Main
Peoria, Illinois 61602-1111
Telephone: (309) 671-3333

District 5
13473 IL Hwy. 133, P.O. Box 610
Paris, Illinois 61944-0610
Telephone: (217) 465-4181

District 6
126 East Ash
Springfield, Illinois 62704-4792
Telephone: (217) 782-7301

District 7
400 West Wabash
Effingham, Illinois 62401-2699
Telephone: (217) 342-3951

District 8
1102 Eastport Plaza Drive
Collinsville, Illinois 62234-6198
Telephone: (618) 346-3110

District 9
State Transportation Building, P.O. Box 100
Carbondale, Illinois 62903-0100
Telephone: (618) 549-2171

Will My Claim be Paid?

IDOT evaluates each claim based upon strict standards on negligence and liability established by the Illinois Court of Claims. Those standards hold that IDOT is not a general insurer of motorists traveling state highways and before it can be held liable for damages, IDOT must have prior notice of a condition and be allowed an adequate length of time (given the circumstances) to remedy or repair the condition. Notice is a prerequisite that cannot be waived according to the Court.

Upon return of the claim form and required documents, a claim number will be assigned and the IDOT investigation will begin. Acceptance of the claim form is not a guarantee that a claim will be paid. Each claim is reviewed individually and is accepted or denied based upon the facts and circumstances related to that claim. While every effort will be made to expedite the processing of each claim, final written determinations are generally made within 120-180 days. Please contact your insurance agent if the damage requires urgent consideration. The insurance company can arrange for repairs and present a claim to IDOT on your behalf.

Choose a county: 

District 1
201 West Center Court
Schaumburg, Illinois 60196-1096
Telephone: (847) 705-4401

District 2
819 Depot Avenue
Dixon, Illinois 61021-3546
Telephone: (815) 284-2271

District 3
700 East Norris Drive
Ottawa, Illinois 61350-0697
Telephone: (815) 434-6131

District 4
401 Main
Peoria, Illinois 61602-1111
Telephone: (309) 671-3333

District 5
13473 IL Hwy. 133, P.O. Box 610
Paris, Illinois 61944-0610
Telephone: (217) 465-4181

District 6
126 East Ash
Springfield, Illinois 62704-4792
Telephone: (217) 782-7301

District 7
400 West Wabash
Effingham, Illinois 62401-2699
Telephone: (217) 342-3951

District 8
1102 Eastport Plaza Drive
Collinsville, Illinois 62234-6198
Telephone: (618) 346-3110

District 9
State Transportation Building, P.O. Box 100
Carbondale, Illinois 62903-0100
Telephone: (618) 549-2171